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To access your account, you'll need to go to the library catalog here. In the top right-hand corner (or at the top of the screen on mobile), you'll see the log-in. You'll need your library card number (the long number on the back of your card) and the phone number that we have on file for you. Once you've logged on, click "My Account." A menu should open up that looks like this:
From this menu you can change your notification preferences, check your items out and see when they're due, make and check on your reserves, and more. You can also change your password from your phone number to something more secure if you'd like.
There are a handful of reasons you may be having trouble logging in:
If none of these apply to you but you are still having trouble logging in, give us a call at 817-367-0166 and we'll try to resolve the issue on our end.
Yes. Your first card is free as long as you have a Texas address. Be sure to check the "How to get a library card" page for acceptable forms of ID and proof of address before you come in.
If you have had a card in the past and have lost it, there is a $10 replacement fee.
As of April 1, 2019, items that are eligible for renewal will be automatically renewed on the day they are due. Items are eligible for renewal if:
There are three other ways to renew materials:
Renewal dates are from the date renewed, not from the date material is due.
There are a few reasons you may be having trouble renewing:
When you get your library card, you are limited to 1 item for the first three days. After those three days you have full privileges:
You are limited to a total of 50 items, but non-book items have smaller limits:
There is a $10 reprocessing fee added to the cost of a lost or damaged item.
There will be a repair fee charged for repairable damage. A fee schedule is available at the front desk.
For lost items or items that are damaged beyond repair you will be charged the cost of the item plus a $10.00 processing fee (or a $5.00 processing fee for mass-market paperbacks).
No, the White Settlement library does not have reciprocity with any other library in the area. Returning White Settlement books to other libraries or returning another library’s books to White Settlement may result in overdue fines.
If the library doesn't have a particular item:
Yes. You can access downloadable audiobooks and ebooks from the North Texas Libraries On-The-Go digital collection via Overdrive. Log in directly through Overdrive here, or navigate there through the library's catalog here. Your screen should look like this:
Click "Sign in" in the top right-hand corner and choose White Settlement Public Library from the drop-down menu. From there you'll sign in with your library card number and phone number - just like logging in to the catalog.
Overdrive has two mobile apps for patrons accessing the collection through their phone or tablet. The original app is called Overdrive and is compatible with most devices. The new app is called Libby. It is easier to set up and has more features, but it may not be compatible with all devices.
Give us a call at 817-367-0166 or email us at email@example.com with any questions.
If you already have a library card, you already have access to our online materials. Residents of Tarrant County who do not have a library card can request a digital library card by signing up at our catalog website here.
Click "Sign Up" in the upper right-hand corner of the screen (at the top on mobile).
Next, fill out the form:
You should receive a welcome email within one business day. Your library card number will be in the subject line of the email. Once you log into the catalog with your library card number and your password, you will have access to all the available electronic resources.
This library card number is only good for digital access.
With our MobilePrint Service™, you can use your personal computer or mobile device to print to the library’s printers from anywhere. Simply submit documents for printing and come to the library’s service desk to print your documents.
How to print from a laptop or desktop computer at home or at work:
How to print from a tablet or smartphone:
How to use email to send something directly to the library print system:
Yes, the Library accepts donations of books, DVDs, CDs, and records. We no longer accept donations of VHS tapes or audio cassettes. Small donations may be brought in at any time - if we are closed they can simply be placed in our book drop. Large donations in boxes or bags can only be brought in during Library hours. Please do not leave boxes outside of the Library while we are closed. If you are donating more than 3 boxes, we ask that you give us a call at 817-367-0166 so that we can prepare space for your donation. We do have a dolly that can be requested to help bring your boxes into the Library from your car.
Depending on the condition and age of the donated item, as well as whether the Library already has a copy, we may add it to our collection. However, the vast majority of donated items are given to the Friends of the Library for their book sale. There is one large book sale every year, typically in September or October, as well as a single sale cart that is always located near the front desk of the Library and offers a constantly rotating selection of books for 50¢ each.
The Friends of the Library are a 501(c)3 non-profit organization dedicated to supporting the Library through fundraising and volunteer work. If you would like to join this worthwhile organization, please fill out the sign-up form here.
Any person who believes they have been the victim of unprofessional or illegal treatment or who believes that they have been subjected to racial profiling by a police officer, may file a complaint. Complaints can be made by calling 817-246-7070 or by emailing the Police Department and submitting the Complaint Form (PDF). Other persons may be asked to provide statements as witnesses.
As defined by Texas Law, “racial profiling means a law enforcement-initiated action based on an individual’s race, ethnicity, or national origin rather than on the individual’s behavior or on information identifying the individual as having engaged in criminal activity.”
When a citizen has a complaint against an employee (sworn or civilian), they may contact the Police Department. Complaints that are relatively minor in nature will be directed to the employee’s supervisor. Allegations of serious misconduct, including racial profiling, will be forwarded to the Police Department’s Internal Affairs Investigator.
Texas Law requires that all complaints against Police Officers, which may result in disciplinary action, be in writing and signed by the person making the complaint. Complaints of misconduct that are less serious in nature need not be in writing.
Complaints should be made within 30 days of the incident unless special circumstances exist. You can make a compliment or complaint against an officer or employee in-person at the Police Department, which is located at:8900 Clifford StreetWhite Settlement, TX 76108
Complaints can also be made by calling 817-246-7070 or by completing the Complaint Form (PDF) and emailing the Police Department.
When the investigation finds that the charges against an employee are true, the Chief of Police notifies the employee and may take one of the following actions:
Employees have the right to appeal the Department’s decision to uphold a complaint and the decision to discipline the employee.
Complaints must be supported by sufficient evidence. When the investigation cannot find the degree of evidence necessary to prove the employee acted improperly, the employee and the citizen are both notified in writing.
You may appeal the findings of the department to:City of White Settlement City Manager214 Meadow Park DriveWhite Settlement, TX 76108Phone: 817-246-4971
Filing a false complaint against an employee is a violation of the Texas Penal Code, Section 37.02. If a person knowingly and intentionally makes a false statement under oath, or swears to the truth of a false statement previously made under oath, a person may be found guilty and punished by a fine up to $4,000, confinement in jail up to one year, or both fine and punishment.
Property must be inspected before start of new service. To schedule an inspection, contact the code department at 817-246-4971. When property has been inspected, you will need to come in to the customer service counter in city hall. Bring the following with you:
Deposit must be paid at time of application.
Deposit fees are the following:
After hours calls should be used only for emergency purposes. If you need emergency assistance after hours you can call 817-246-4971 and select option 1 or call 817-980-1937. Please note, there is a $50 fee for after hours assistance. This fee will be added to your next utility bill.
If the City is not open on your due date, your bill must be paid no later than the next business day.
Each February, the City holds a household hazardous waste collection event. Check the City calendar at www.wstx.us for those dates. In addition, each household can receive one free voucher annually to drop off household hazardous waste at a Fort Worth location. Visit https://www.wstx.us/1398/Household-Hazardous-Waste for more information.
The first thing to do is to get the water turned off to prevent additional water loss and the possibility of the property being flooded on the inside. If you have a private cutoff valve please use that immediately to shut off all water supply to the home/property. If you do not, please call Utility Billing 817-246-4971 option 1 during business hours 8-5pm to have a utility billing clerk process a request to have water turned off for immediate repair. If it is after hours please contact our after hours line at 817-980-1937. Remember, only city personnel are authorized to handle city water meters. If residents tamper with the meter they could be subject to a tampering charge of $250.00 that is assessed to the water bill.
Yes, the only way to have waste collection service under the new contract is to have a Frontier Waste Solutions trash cart. These are the only carts that are compatible with the trucks that will be picking up the trash.
The timing for when to place your carts at the curb is the same as the current time to place your trash at the curb. Carts can be placed out no earlier than 7 pm on the day before your trash pickup day and no later than 7 am on your trash pickup day.
Frontier Waste Solutions trucks utilize an extending arm to grab your carts and empty them. That means that your carts need to be clear of any obstructions such as parked cars and mailboxes. Make sure that each of your carts has a few feet of clearance on each side and are clear of any obstructions in front of them so the truck has no issues grabbing them. Also, be sure that your carts are facing the correct direction. Backwards carts cannot be picked up and will cause you to be skipped.
The answer depends on how much space this will leave for your carts. Trash and recycle carts require at least 3 feet of clearance on all sides. If you have a larger front yard, you may be able to park a car on the street and still leave adequate space for the trash truck to service your carts. However, in many cases it will be necessary to park in your driveway on your trash pickup day to make sure you receive service.
No, lawn bags cannot be placed alongside your trash cart. Lawn clippings, leaves, and other yard related waste can be disposed of in two ways. The first option is with your bulk pickup. Lawn bags or clear plastic bags full of lawn clippings, leaves, and other yard related waste will be picked up with your bulk. Another option is to put your lawn clippings and leaves in your trash cart along with your weekly trash. Do not place lawn clippings and leaves in your recycling cart, as this type of material is not accepted at the recycling processing facility. Please note, it’s always best to mulch your lawn clippings and leaves and reuse them in your yard. Most mowers have a side discharge or mulch plate that will return the mulched grass directly to your lawn. This helps feed your soil nutrients and keeps lawn clippings from unnecessarily ending up in landfills.
Service related issues should be communicated directly to Frontier Waste Solutions. Their customer service number is (888)854-2905 or you can reach them through the Frontier Waste Solutions mobile app.
Frontier Waste Solutions will make regular collections on every holiday except for Thanksgiving Day (November 23rd) and Christmas Day (December 25th) and New Years Day (January 1st). In these instances, all service days for the week will be delayed by one day. For example, this year Christmas Day falls on Monday, December 25th. There will be no trash/recycling pick up that day. Those who normally have service on Mondays will be picked up on Tuesday. Those with Tuesday service will be picked up on Wednesday, Wednesday pickup will slide to Thursday, Thursday pickup to Friday, and finally, those with Friday pickup will receive service on Saturday. The week following a holiday, all service will return to the regularly scheduled days. As these holidays approach each year, be on the lookout for reminders from the City about these holiday pickup schedules.
During times of extreme weather, Frontier Waste Solutions works to deliver as much service to the community as possible while still prioritizing safety. As evidenced in their response to the winter weather in nearby cities in February of 2023, Frontier gets their trucks back on the road as quickly as they safely can. One of the advantages of having a fleet of collection vehicles committed to White Settlement specifically (3 trash trucks, 2 recycling trucks, and 2 brush/bulk trucks) is that Frontier can run multiple trucks a day after a weather event to get caught up on service.
Frontier trucks will begin pickup no earlier than 7 am and will cease operations for the day at 6 pm. These hours may be extended or changed under special circumstances.
Go into your app store and search “Frontier Waste Solutions” on your mobile device, and you’ll be able to download the free app. As we move closer to the contract beginning with Frontier Waste, functionality for the White Settlement area will be added into the app.
No, any existing trash cans/carts you may have will not be compatible with Frontier’s collection system. Official Frontier Waste Solutions trash carts will be delivered to you prior to the start of the new service. These are the only carts that you’ll be able to use for trash pickup and curbside recycling.
There is no separate charge for your trash cart. The cost of your trash cart is included in your overall trash service charge on your utility bill.
Frontier charges $7 per month for each additional trash cart.
Trash carts are 95 gallon capacity. This is large enough to hold six fully filled standard sized trash bags. Recycling bins are 65 gallon capacity. This is large enough to hold the equivalent of up to four fully filled standard sized trash bags.
Your trash and recycling will be picked up on the same day each week. Your recycling cart should be placed beside your trash cart with at least three feet of distance between them. Be sure that your carts are free of obstructions on all sides (not too close to mailbox/fence, no overhanging limbs or wires, no cars parked in front of them on the street) and they are facing the correct direction (wheels toward house). Carts can be placed directly in front of your curb on the street or directly at your curbline in your yard.
Yes, in most cases it’s fine to put pizza boxes in your recycling cart. However, in situations when the boxes are badly soaked with grease or have a large amount of food residue on them, it may be best to throw them in the trash instead.
Yes, you can decline taking a recycling cart. Please note, the $16.73 charge on your utility bill for waste collection services is a set minimum cost and will not change if you take this action.
Yes, the recycling drop off station will remain open. Frontier Waste Solutions will install a new style of receptacle at the location which will cut down on bulk items being added into the recycling and after hours dumping. The recycling drop off station will also continue to be the hub for community recycling programs such as the holiday grease roundup and the Christmas tree drop off.
No, it’s not required that labels be removed from containers you are putting in the recycling cart. However, removing labels can improve the overall quality of the recycled materials, so if you can get labels off it is helpful to do so.
The basic list of recyclable items includes: Cardboard · Boxboard (Beverage Boxes, Frozen Food Boxes, Cereal Boxes, Milk Containers) · Newspaper · Junk Mail, Envelopes, Magazines, Brochures, File Folders · Plastic Containers identified with #1 , #2, #3 , #5 , #7 · Glass bottles and jars colored Amber, Clear, Green · Aluminum Beverage Cans · Steel and Tin Food Cans. Do your best to make sure these items are clean and dry for collection.
Frontier Waste suggests that you do your best to make sure that any items in your recycling cart are clean and dry for collection.
When non-recyclable items get mixed in with the recyclables it can cause many problems. After these non-recyclable items make their way to the recycling center, they can cause costly damage to the sorting equipment. In addition, time must be spent sorting the non-recyclable items out and sending them to landfills, which slows down and raises the overall cost of the recycling process.
No, plastic grocery bags undergo a different recycling process than other materials and therefore can’t be included in your recycling cart. Many grocery stores have a place for you to recycle used plastic grocery bags. Utilizing reusable grocery bags is a great alternative to using plastic grocery bags.
No, clothes and shoes can’t be included in your recycling cart. Textiles such as clothes and shoes undergo a different recycling process. If you’re interested in getting rid of clothes or shoes, consider donating to a local charitable organization or researching textile recycling options.
The placement period for bulk piles will remain unchanged under the new contract. Bulk piles can be placed curbside for service no earlier than 48 hours prior to the first day of their respective bulk collection period and not later than 7:00 a.m. of the first day of their respective collection period. Any bulk piles placed outside of this timeframe will be in violation.
It’s important to make sure your bulk pile is located along your front yard curb line in an area that is free of obstructions. This includes obstructions to the sides and above the bulk pile, as a claw truck is utilized that grabs the bulk pile from above. Common obstructions to avoid are parked cars, overhanging limbs/wires, mailboxes, and fences.
The best way to visualize 7 cubic yards is to consider that an average sized stove or washing machine is about 1 cubic yards in size. In total, a standard rectangular shaped bulk pile should roughly be 8 feet long, 6 feet deep, and no more than 4 feet tall. This will still allow enough room to get rid of standard sized couches, mattresses, appliances, limbs/brush, or any other bulk items you may have generated during normal housekeeping activities.
Limbs, brush, and bulky items too large for your trash cart such as furniture and appliances can all be included in your bulk pile. You can also utilize your bulk pile to get rid of yard waste such as leaves or grass clippings (although mulching them is a better option), but you must make sure any yard waste is in a clear bag or a bag that is easily identifiable as yard waste.
The list of items that aren’t allowed in bulk will remain largely unchanged. Electronics, tires, household hazardous waste, construction debris and appliances with refrigerant in them cannot be included in your bulk pile.
No, regular trash should not be included in your bulk pile. Trash/garbage bags will not be picked up if they are included in the bulk pile. If placing bagged leaves or grass clippings in your bulk pile, you must make sure it is in a clear bag or a bag that is easily identifiable as yard waste or it will not be picked up.
When you have excess bulk there are several things you can do to get rid of it. The monthly community cleanup bulk dropoff events will continue once the new waste collection contract begins. This is a great option for anyone who may need to dispose of extra bulk between curbside bulk pickups. If your bulk pile includes furniture you can consider donating or selling it, as getting rid of furniture this way gets rid of the need to put it in your bulk pile. Lastly, one of the options that Frontier Waste Solutions will provide is an additional bulk pickup for a resident. It’s important to remember that this additional pickup will have a fee that you’ll pay directly to Frontier, but if you’ve got extra bulk, it’s a great option to have. The extra pickup fee is $15 per cubic yard of bulk.
To request an additional bulk pickup, contact Frontier Waste Solutions directly by calling (888)854-2905.
Clear garbage bags are available at most hardware retailers such as Lowe’s and Home Depot and can be purchased from online retailers like Amazon.com and Walmart.com. They are often labeled as recycling bags or lawn and leaf bags.
Trash going into your cart should always be bagged. Loose trash can fly out when the cart is being emptied, spilling litter onto the street and into your yard.
Carts are great at keeping out wildlife and the elements, two benefits that don’t quite work if the lids aren’t closed. Overfilled carts also may not empty correctly when being picked up. These are some of the main reasons why it’s important to make sure the lids are closed on your carts each time they’re set out.
Limbs should be cut to 3 feet in length and no single limb should exceed 35 pounds or be larger than six inches in diameter.
Your trash carts need to be placed in a spot where the mechanical arm of the side loading trash truck can successfully pick them up, empty them, and return them. The ideal spot for carts is on the street with the cart wheels against your front curb line. Alternatively, if you have a flat yard you can place your carts in the yard right up against the curb line with the wheels facing the house. No matter the positioning, be sure to leave at least 3 feet of space between the carts and any other objects or obstructions.
No, please do not mark on or write on the carts. Each cart has a unique barcode/serial number that is connected to your address. With this serial number, it’s simple for Frontier Waste Solutions to know who a cart belongs to and what address it should be at.
Unfortunately, there are some streets that are so busy that having carts on the street for pickup would create safety and traffic concerns. Therefore there are a number of major thoroughfares that will not be able to place carts on the street. The list of streets that currently qualify as major thoroughfares are Silver Creek Rd, Bomber Rd, Dale Lane, Western Hills Blvd, White Settlement Rd, Clifford, Las Vegas Trail, Cherry Lane, and any highway frontage roads. If you live on one of these streets, place your carts in your yard along your front curb line for service.
Between your service days, residents should make reasonable efforts to store carts out of public view. This can be done by putting the carts in your garage, behind screening on the property, or in an area where the carts are not visible from the street. At a minimum, containers must be kept behind the front building line of the property, which means the side or back of the house.
Carts can be reported as damaged or stolen by utilizing the cart management form at https://www.wstx.us/1540/Waste-Collection. Once reported, Frontier will arrange to deliver a replacement cart. Please note, if carts are damaged through personal negligence it will cost $65 for a replacement cart.
Yes, by utilizing the cart management form at https://www.wstx.us/1540/Waste-Collection you can return any additional carts that you’ve ordered. Please note, it may take up to 10 business days for Frontier to collect your old carts.
We understand that for some households, a 95 gallon trash cart may be a large amount of space for trash. However, at this time this is the only size trash cart that is available for use.