There are multiple ways to provide feedback to our team. If you would like to commend an employee, tell us about a situation where we could have been better, or lodge a complaint, we welcome your comments and concerns through our official channels. Posting commendations or critiques on social media are not considered official channels and may not be noticed, reviewed or acted upon.
To provide feedback, choose one of the following options:
Feedback via Email
Feedback via Website
Feedback via Telephone Call: 817-246-7070.
Feedback via In-Person: Visit our lobby at 8900 Clifford Street.
The department reserves the right to have an employee's supervisor contact you regarding allegations of service deficiencies to resolve minor issues.
TO FILE A FORMAL COMPLAINT, PLEASE REVIEW THIS WEBPAGE FOR IMPORTANT INFORMATION.