New Trash Service FAQ

Since the announcement of the new waste collection contract we’ve received manyfrontier waste solutions logo questions from our residents. Each week we’ll be answering more of these questions and sharing those answers with you.

SERVICE

What do I do if I’m not physically able to get my cart to and from the curb?
Frontier Waste Solutions offers an “assisted side cart” service for those who are medically unable to get their cart to and from the curb. When a Frontier driver comes to a house with this service, they will disembark the truck, get the cart from the side of the house, empty it into the truck, then replace the cart. Details on how to sign up for this service and the requirements will be provided as soon as they are available.

When does Frontier Waste Solutions take over as the new waste collection provider?
May 1st, 2023.

Do I have to get a trash cart?
Yes, the only way to have waste collection service under the new contract is to have a Frontier Waste Solutions trash cart. These are the only carts that are compatible with the trucks that will be picking up the trash. 

Will people who live in apartments have a trash cart?
No, if you live in an apartment you will not have individual trash carts. You will continue to follow the same trash policy that you are currently following at the direction of your apartment property management. 

Can I place lawn/leaf bags out alongside my cart?
No, lawn bags cannot be placed alongside your trash cart. Lawn clippings, leaves, and other yard related waste can be disposed of in two ways. The first option is with your bulk pickup. Lawn bags or clear plastic bags full of lawn clippings, leaves, and other yard related waste will be picked up with your bulk. Another option is to put your lawn clippings and leaves in your trash cart along with your weekly trash. Do not place lawn clippings and leaves in your recycling cart, as this type of material is not accepted at the recycling processing facility. Please note, it’s always best to mulch your lawn clippings and leaves and reuse them in your yard. Most mowers have a side discharge or mulch plate that will return the mulched grass directly to your lawn. This helps feed your soil nutrients and keeps lawn clippings from unnecessarily ending up in landfills.

Does Frontier have enough trucks and staff to effectively serve White Settlement?
Yes, Frontier is prepared to fully and effectively serve White Settlement. As part of their preparations, Frontier has ordered new trucks and equipment and is hiring and training new staff, all of which will be assigned to serve White Settlement. This is in addition to some of the experienced staff and leadership who are being assigned to this area. This will give Frontier a full complement of equipment and staff members that are focused directly on making sure that White Settlement receives top notch waste collection services week in and week out.

How many trucks does Frontier have in their fleet?
Frontier Waste Solutions has over 200 collection vehicles in their Texas fleet. They will have 3 trash trucks, 2 recycling trucks, and 2 brush/bulk trucks assigned to serve White Settlement.

What day will my recycling cart get picked up?
Trash and recycling pick up will run on the same day, so you’ll put your trash and recycle cart out at the same time. Service routes are still being finalized and information on your new pickup day will be posted as soon as it’s available.

Does Frontier Waste Solutions pick up trash on holidays?
Frontier Waste Solutions will make regular collections on every holiday except for Thanksgiving Day (November 23rd) and Christmas Day (December 25th) and New Years Day (January 1st). In these instances, all service days for the week will be delayed by one day. For example, this year Christmas Day falls on Monday, December 25th. There will be no trash/recycling pick up that day. Those who normally have service on Mondays will be picked up on Tuesday. Those with Tuesday service will be picked up on Wednesday, Wednesday pickup will slide to Thursday, Thursday pickup to Friday, and finally, those with Friday pickup will receive service on Saturday. The week following a holiday, all service will return to the regularly scheduled days. As these holidays approach each year, be on the lookout for reminders from the City about these holiday pickup schedules.

CARTS

Can I continue to use the trash cans/carts that I’ve bought myself and have been using?
No, any existing trash cans/carts you may have will not be compatible with Frontier’s collection system. Official Frontier Waste Solutions trash carts will be delivered to you prior to the start of the new service. These are the only carts that you’ll be able to use for trash pickup and curbside recycling.

What size and capacity is the trash and recycling cart?
Trash carts are 95 gallon capacity. This is large enough to hold six fully filled standard sized trash bags. Recycling carts are 65 gallon capacity. This is large enough to hold the equivalent of up to four fully filled standard sized trash bags.

What are the advantages of trash carts?
A single 95 gallon cart holds up to six trash bags and is sturdy enough to keep out wildlife and the elements, keeping less loose trash on the streets and improving the overall aesthetic of the city. The cart technology is also specially designed to be easily picked up and emptied into the trash truck by an extending arm, creating a safer trash collection style and reducing the amount of time and manpower needed to complete trash collection.

How much does the trash cart cost me?
There is no separate charge for your trash cart. The cost of your trash cart is included in your overall trash service charge on your utility bill. 

How much does it cost to get an extra trash cart?
Frontier charges $7 per month for each additional trash cart.

Can I trade my recycling cart for an extra trash cart?
No, you cannot trade the recycling cart for an extra trash cart. If you need additional trash carts, Frontier charges $7 per month for each additional trash cart.

COST

Why did we change service providers?
Many factors contributed to the selection of a new waste collection service provider. The City had been with the same provider since 2008. With service concerns being raised by commercial, residential, and bulk service users in the City and with the contract coming to an end, the decision was made to open up the contract to bids from all companies to see what other options existed. With rising costs across the industry, expectations were that a cost increase was inevitable with the new contract. Among those companies who bid on the contract, Frontier Waste Solution was the cheapest bid that provided the best value. Their service style options also most closely matched those that were communicated to City leadership by residents via multiple meetings, forums, and opinion gathering efforts. 

How long is the contract with Frontier Waste Solutions?
The new waste collection contract with Frontier Waste Solutions is set for a term of seven years to help provide continuity and consistency in waste collection services. A contract of this length also helps mitigate potential price fluctuations in the industry.

How much will the new trash service cost on my utility bill?
The new price for trash service per month will be $16.73. That will be an increase on your utility bill of just over $3 per month, or about $36 annually. This new price will go into effect on your May utility bill.

Why did the trash prices go up with this new contract?
The increase in your monthly trash price was not caused by any one factor or service (such as curbside recycling). Costs in the waste collection industry have risen across the board in recent years. One important distinction is that all proposals received by the City during the bidding period were higher than current prices. No matter what provider was selected and what style of service was chosen, the price of trash was going up. This is happening due to a number of complex issues across the waste collection industry. Due to landfills filling up, trash is having to be driven further to be disposed of. This means higher fuel and labor costs. With multiple landfills in the north Texas region scheduled to be closed in the coming years, this is a cost that could get even higher. Equipment costs have increased as have environmental fees and bulk waste costs. Changes in the recycling market have drastically reduced how much waste collection companies can use recycling to offset other costs. City leadership spent eight months going through the process of soliciting proposals, meeting with potential waste vendors, and seeking input from residents and stakeholders to find the best value waste collection contract that provided a high quality service for the community.

Who authorized the new trash service?
City Council approved the new waste collection contract with Frontier Waste Solutions on December 6, 2022.

TECHNOLOGY

How do I download the trash app?
Go into your app store and search “Frontier Waste Solutions” on your mobile device, and you’ll be able to download the free app. As we move closer to the contract beginning with Frontier Waste, functionality for the White Settlement area will be added into the app.

How do the truck cameras work?
Each Frontier Waste Solutions trash truck is equipped with a camera system that records the trash collection process from multiple angles. This allows Frontier to promptly address any issues that may arise by going directly to the footage and being able to see exactly what happened in any situation.

RECYCLING

How do I know if an item is recyclable?
The basic list of recyclable items includes: Cardboard · Boxboard (Beverage Boxes, Frozen Food Boxes, Cereal Boxes, Milk Containers) · Newspaper · Junk Mail, Envelopes, Magazines, Brochures, File Folders · Plastic Containers identified with #1 , #2, #3 , #5 , #7 · Glass bottles and jars colored Amber, Clear, Green · Aluminum Beverage Cans · Steel and Tin Food Cans. Do your best to make sure these items are clean and dry for collection.

Can I refuse the recycling cart if I plan to not recycle?
Yes, you can decline taking a recycling cart. Please note, the $16.73 charge on your utility bill for waste collection services is a set minimum cost and will not change if you take this action.

Will apartment complexes get recycling carts?
No, in most cases if you live in an apartment you will not have individual recycling carts. You can continue to utilize the recycling drop off station at 8212 Albert Street and/or take advantage of any recycling options offered by your apartment property management.

Do I have to rinse out bottles/containers before putting them in my recycling cart?
Frontier Waste suggests that you do your best to make sure that any items in your recycling cart are clean and dry for collection.

Why is it important to only put items that can be recycled in the recycling cart?
When non-recyclable items get mixed in with the recyclables it can cause many problems. After these non-recyclable items make their way to the recycling center, they can cause costly damage to the sorting equipment. In addition, time must be spent sorting the non-recyclable items out and sending them to landfills, which slows down and raises the overall cost of the recycling process.

BULK PICKUP

Why did bulk go to every other month pickup in this new contract?
Many factors contributed to the change to every other month bulk pickup. The leading factor was the feedback communicated to City leadership by residents via multiple meetings, forums, and opinion gathering efforts. This feedback showed that many residents didn’t use bulk service at all and that the vast majority of those who did utilized it three times or fewer per calendar year. This feedback was weighed heavily when considering the costly nature of bulk pickup services. Another major factor was feedback directly from waste collection vendors, many of whom didn’t even offer monthly bulk pickup options in their proposals to the City. With across the board cost increases in all proposed contracts, the frequency of bulk pickup was reduced to keep the price increase as low as possible for residents and to best align with feedback from the waste collection vendors.

Will the monthly Community Cleanup bulk drop off events continue?
Yes, these monthly bulk drop off events will continue to be held for those residents who have additional bulky items/limbs and brush to dispose of. These events will still be for residents only. Stay tuned for exact time and dates.