Show All Answers

1. How do I check my library account online?

To access your account, you'll need to go to the library catalog here. In the top right-hand corner (or at the top of the screen on mobile), you'll see the log-in. You'll need your library card number (the long number on the back of your card) and the phone number that we have on file for you. Once you've logged on, click "My Account." A menu should open up that looks like this:

From this menu you can change your notification preferences, check your items out and see when they're due, make and check on your reserves, and more. You can also change your password from your phone number to something more secure if you'd like.

2. Why can't I log in?

There are a handful of reasons you may be having trouble logging in:

1. You have previously changed your password from your phone number to a secure password. Once you've changed your password, it will not let you log in with your phone number anymore. If you've forgotten your secure password, give us a call at 817-367-0166 and we can reset your password to the phone number we have on file for you.
2. You are using a new phone number. If you haven't updated your phone number with us, your password will still be your old phone number. Next time you come into the library you can update your information with us; in the meantime just use your old phone number to log in.
3. There is a typo in your account on our end. If this is the first time you are logging on and it's telling you that your login has failed, give us a call at 817-367-0166. We will double check your application against your account, and if the phone numbers don't match we'll update it so that you can log in.
4. You are trying to log in to a family member's account with the wrong phone number. If you keep your family's cards together, double check that you matching each card with the correct phone number.

If none of these apply to you but you are still having trouble logging in, give us a call at 817-367-0166 and we'll try to resolve the issue on our end.

3. Can I get a library card if I don't live in White Settlement?

Yes. Your first card is free as long as you have a Texas address. Be sure to check the "How to get a library card" page for acceptable forms of ID and proof of address before you come in.

If you have had a card in the past and have lost it, there is a $10 replacement fee.

4. Can I get a digital library card to access electronic materials?

If you already have a library card, you already have access to our online materials. Residents of Tarrant County who do not have a library card can request a digital library card by signing up at our catalog website here. 

Click "Sign Up" in the upper right-hand corner of the screen (at the top on mobile).

Next, fill out the form:

You should receive a welcome email within one business day. Your library card number will be in the subject line of the email. Once you log into the catalog with your library card number and your password, you will have access to all the available electronic resources.

This library card number is only good for digital access.

5. How do I renew my materials?

As of April 1, 2019, items that are eligible for renewal will be automatically renewed on the day they are due. Items are eligible for renewal if: 

• They have not already been renewed once, &
• They are not on reserve for another patron.

There are three other ways to renew materials:

• Bring them into the library. You must have the items with you to renew this way. As long as there are no reserves on the items, there is no limit to how many times you can bring materials in to renew them.
• Log on to your catalog account here. Click “My Account” and then “Items Out/Renewals”. From there you can renew any item that is eligible to be renewed. If the item was successfully renewed, the “Renew” button to the right of the item will change to text that reads “Successfully renewed”. It may take a moment, especially if you are renewing multiple items at once, but don’t navigate away from the page before you see “Successfully renewed” beside each item you’re renewing.
• Use our automated texting service. Using the cellphone number we have on file for you, text the words “Renew all” or “Renew due” to 817-678-8062. You should immediately get an automated reply with your new due date. If you do not get this automated reply, the renewal did not go through. Give it a few minutes and try again. If it still isn’t working, you can try renewing online.

Renewal dates are from the date renewed, not from the date material is due.

6. Why can't I renew my materials online/by text?

There are a few reasons you may be having trouble renewing:

1. You have renewed them once from home already. While you can bring your items in to the library to renew as many times as you want, you are limited to one online/text renewal per item.
2. Another patron is on reserve for the item. If someone else has placed a hold on your item, you will not be able to renew it.
3. You have a fine on your account. If the item is overdue, or if there is an overdue fine from a different item on your account or on a family member's account, you will not be able to renew it.
4. You are texting from a number we do not have on file for you. If you have changed numbers, you will need to come in to the library and update your information with us before you are able to use the texting service with your new phone number. In the meantime, you can try renewing online by logging in with your old phone number.

7. How many books & materials can I check out at a time?

When you get your library card, you are limited to 1 item for the first three days. After those three days you have full privileges:

You are limited to a total of 50 items, but non-book items have smaller limits:

• 5 Movies
• 3 Audiobooks
• 3 Puppets or kits
• 1 Launchpad

8. How much are overdue fines?

• Books are 25¢ per day overdue with a $6.00 or cost-of-item maximum.
• Audiobooks are 25¢ per disc per day with a $15.00 or cost-of-item maximum.
• Kits (puppet kits, backpack kits, etc.), are 25¢ per item per day with a$6.00 or cost-of item maximum. For example, a kit with a puppet, a book, and a CD would be 75¢ per day.
• DVDs are $1.00 per disc per day with a $15.00 or cost-of-item maximum.
• Launchpads are $10.00 per day with a $50.00 or cost-of-item maximum.

There is a $10 reprocessing fee added to the cost of a lost or damaged item. 

9. Can I pay my fine online?

You may pay library fines exceeding $5.00 online. Simply log into your catalog account here and click "My Account". Payments are made through PayPal but you do not need a PayPal account. Online payments are charged a fee to cover PayPal’s fee.

10. What happens if I lost or damaged an item I borrowed from the library?

There will be a repair fee charged for repairable damage. A fee schedule is available at the front desk.

For lost items or items that are damaged beyond repair you will be charged the cost of the item plus a $10.00 processing fee (or a $5.00 processing fee for mass-market paperbacks).

11. Can I return my books to other area libraries? / Can I return other libraries' books to the White Settlement Library?

No, the White Settlement library does not have reciprocity with any other library in the area. Returning White Settlement books to other libraries or returning another library’s books to White Settlement may result in overdue fines.

12. What if the library doesn't have the item I need?

If the library doesn't have a particular item:

1. You can place a purchase request at the library or by logging into the catalog and making the request under the “Reserves/Requests” tab in your account. If the item is available through our vendors, we will add it to the earliest available order. It is free to make a purchase request.
2. If you are a White Settlement resident and you’ve had your library card for at least 6 months, you can apply for a TexShare card and go to another library in the area for your item. This option is also free, and you may be able to get your item more quickly than you would by making a purchase request.
3. Finally, you can make an Interlibrary Loan (ILL) request. This is a service that allows libraries to borrow materials from one another. You must come to the front desk to fill out a request form, and a $3.02 per item Delivery Fee will be added to patron accounts for materials borrowed through ILL. Please be aware that rare items, new and popular items, and audiovisual materials may be unavailable. If for any reason we are unable to get an item delivered to us, you will not be charged the delivery fee. Standard overdue fines apply to ILL materials.

13. Does the library have ebooks?

Yes. You can access downloadable audiobooks and ebooks from the North Texas Libraries On-The-Go digital collection via Overdrive. Log in directly through Overdrive here, or navigate there through the library's catalog here. Your screen should look like this:

Click "Sign in" in the top right-hand corner and choose White Settlement Public Library from the drop-down menu. From there you'll sign in with your library card number and phone number - just like logging in to the catalog. 

Overdrive has two mobile apps for patrons accessing the collection through their phone or tablet. The original app is called Overdrive and is compatible with most devices. The new app is called Libby. It is easier to set up and has more features, but it may not be compatible with all devices.

Give us a call at 817-367-0166 or email us at wspubliclibrary@wstx.us with any questions.

14. Can I print from my phone?

With our MobilePrint Service™, you can use your personal computer or mobile device to print to the library’s printers from anywhere. Simply submit documents for printing and come to the library’s service desk to print your documents.

How to print from a laptop or desktop computer at home or at work:

• Begin by visiting https://www.printeron.net/wspl/main.
• Select either "Black and White" or "Color" and enter your email address.
• Browse your computer to find and select the file you wish to print.
• Click the forward button, then specify your printing options and click the forward button again.
• Click the green print button to approve the print.
• You will see the status of your print job and a reference number.
• Come by the service desk within 24 hours to print your documents by providing the library clerk with your email address.

How to print from a tablet or smartphone:

• Visit your device’s app store and install and launch the free PrinterOn App.
• Click "No printer selected"
• Click "Search" at the bottom of the screen and search for White Settlement Public Library
• Choose either "Black and White" or "Color" and save.
• Use the "Documents", "Photos", or "Web" options on the home screen to print items from your device.
• Come by the service desk within 24 hours to print your documents by providing the library clerk with your email address.

How to use email to send something directly to the library print system:

• Email from any device directly to the library’s print system at wspl-main-bw@printspots.com for black and white prints or wspl-main-cl@printspots.com for color prints.
• Come by the service desk within 24 hours to print your documents by providing the library clerk with your email address.

15. Are there any COVID-19 restrictions in place?

We do have some restrictions in place to keep safe during the pandemic. Public seating is limited and every other public computer is left unused. The amount of time available to use the computers has also been lowered to 1 hour per day. Public restrooms are limited to one person at a time - please visit the front desk to borrow the restroom key. 

In addition to this, we are sanitizing computers and restrooms between each use, and are sanitzing other surfaces on a regular basis. We ask that patrons keep a six-foot distance between themselves and other patrons. Masks are encouraged.

16. Are you offering curbside service?

Yes. Though the library has reopened, we are continuing to offer curbside pickup to those who wish to use it. Simply place the items that you wish to check out on reserve through the library catalog or by giving us a call at 817-367-0166. You will receive a notification when your items are ready to be picked up. Park in front of the library during operating hours and give us a call. We will bring your items out to your vehicle. Make sure you have your library card with you.