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1. I need to have my water turned on. What do I do?

Property must be inspected before start of new service. To schedule an inspection, contact the code department at 817-246-4971. When property has been inspected, you will need to come in to the customer service counter in city hall. Bring the following with you: 

• A lease agreement if you are renting or closing papers if you just purchased the property
• Money for a deposit
• A valid U.S. driver’s license or identification card

Deposit must be paid at time of application.

2. What are the deposit fees?

Deposit fees are the following:

• Commercial Deposit: $200 Minimum
• Residential Deposit Homeowner: $100 Cash or Card
• Residential Deposit Rental Property: $150 Cash or Card

3. My large trash items/brush piles are not being picked up. What do I do?

Bulk/Brush pickup is always the 2nd full week of each month. You can begin putting items out for pick up the Friday before. All items must be out before 7 a.m. of that Monday. Contact Waste Connections Customer Service at 817-222-2221 or Customer Service at 817-246-4971 if you need further information.

4. How often is my water meter read?

All meters are read electronically once a month in order to generate an accurate bill based on your water consumption. Sewer charges are based on water consumption.