Utility Billing / Customer Service

Utility Billing / Customer Service is responsible for establishing and maintaining all water utility accounts in the City of White Settlement.

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Water Utility Payment Options:
For your convenience, there are several options for paying your utility bills.  You may mail your payment to 214 Meadow Park Dr., White Settlement, TX 76108.  Include your payment stub and the account number on your check.  Payment may also be made inside City Hall at the Customer Service counter or at the drive up window.  Payment is accepted from 8:00 a.m. to 5:00 p.m. M-F.  A drop box is also available for payments 24 hours, 7 days a week.  You may also pay online.

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All payments made after 5:00 p.m. will be posted next business day.
Partial payments are accepted.  However, if your account is not current and you would like to request additional time to pay your bill contact the Utility Billing Office at 817-246-4971 prior to the disconnection date before 5:00 p.m.

Frequently Asked Water Questions

I need to have my water turned on. What do I do?
Property must be inspected before start of new service. To schedule an inspection, contact the code department at 817-246-4971. When property has been inspected, you will need to come in to the customer service counter in city hall. Bring the following with you: a valid US driver’s license or identification card, money for a deposit, a lease agreement if you are renting or closing papers if you just purchased the property. Deposit must be paid at time of application.

What are the deposit fees?
Residential Deposit Rental Property: $150.00 Cash or Card

Residential Deposit Homeowner: 100.00 Cash or Card

Commercial Deposit: $200.00 Minimum

My large trash items/brush piles are not being picked up. What do I do?
Bulk/Brush pick up is always the 2nd full week of each month.  You can begin putting items out for pick up the Friday before.  All items must be out before 7 a.m. of that Monday.  Contact IESI Customer Service at 817-222-2221 or Customer Service at 817-246-4975 if you need further information.

How often is my water meter read?
All meters are read electronically once a month in order to generate an accurate bill based on your water  consumption.  Sewer charges are based on water consumption.


Contact Information

Customer Service:
Danielle Morris
Address:
Administration Building
214 Meadow Park
White Settlement, TX 76108
Phone Number:
(817) 246-4975 Ext 210 (office)
(817) 246-8761 (fax)
Email Address:
dmorris@wstx.us
Office Hours:
M-F 8:00am to 5:00pm