Utility Billing / Customer Service

Responsibilities

Utility Billing / Customer Service is responsible for establishing and maintaining all water utility accounts in the City of White Settlement.

Water Utility Payment Options

The City of White Settlement offers several convenient ways to pay your city utility bill, including online and phone payment systems. If payment is made after services have been disconnected using the web or phone payment methods, please contact utility billing/ customer service to ensure re-connection is processed.

Pay Online
You may pay your monthly city utility bill online by credit card (the system does not accept American Express). Pay Online here to access the system 24 hours a day, 7 days a week.

Customers can register for an account or make a one-time payment with account number and amount of last payment. Customers can also enable auto draft from credit card through the online system.

Pay by Phone
Call the automated phone number (855) 715-1312 to access the phone payment system. Be sure to have your account number available as you will be asked to respond to a series of prompts in order to obtain account information and make payments.

Pay by Text
Call the automated phone number (855) 715-1312 to access the phone payment system to enable pay by text. Be sure to have your account number available as you will be asked to respond to a series of prompts in order to obtain account information and will be asked for the payment information to authorize payment by text.

Pay by Mail
Use the return envelope included with your bill and enclose the return portion of your statement with payment by mail. If using your own envelope, mail to City of White Settlement, 214 Meadow Park Dr, White Settlement, TX 76108. Checks should be made payable to the City of White Settlement. Do not pay with cash when paying by mail.

Pay in Person / Drive-Thru
The Utility Billing Department is always available for any and all customer service needs. Customers may make payments by cash, check, or credit card (the system does not accept American Express). Simply bring the bottom portion of your bill with you to Customer Service to expedite processing to City of White Settlement, 214 Meadow Park Dr, White Settlement, TX 76108.

Pay by Drop Box
An after-hours drop box is located on the Meadow Park Drive side of the building. Checks should be made payable to the City of White Settlement. Do not pay with cash when paying by drop box.

Pay by Bank Draft
Pay your city utility bill the easy way by bank draft. Monthly payments are drafted directly from your bank account on each due date. Please provide a voided check or a letter on bank letter head with routing and account number and complete the form here and bring to City of White Settlement, 214 Meadow Park Dr, White Settlement, TX 76108 or email to ub-customer-service@wstx.us.

How your sewer usage is calculated

Your monthly sewer usage is calculated using a method called Winter Quarter Averaging. To learn how this system works, CLICK HERE.

Trash Services

For all information regarding trash and recycling services, please CLICK HERE